Terms and Conditions

1. Booking With Us

Quest Serengeti Safaris prepares Tanzania safari and tourism arrangements based on the details you provide, such as travel dates, destination, number of travelers, lodge level, private or group preference, dietary needs, special occasions, flight plans, and budget.

• A booking is confirmed only after we issue written confirmation and the required deposit or payment has been received.
• Quotes are based on availability at the time of preparation and may change until confirmed.
• Guests are responsible for checking that names, dates, rooming, routes, flights, and inclusions are correct before payment.

2. Prices, Deposits, and Payments

Safari prices can include many Tanzania tourism costs, including park entry fees, conservation fees, crater fees, concession fees, guide services, safari vehicle, accommodation, meals, water, airport transfers, domestic flights, and taxes when stated in the quote.

• To confirm a safari package, clients must pay a 30% deposit of the confirmed package price unless a different written agreement is issued.
• Unless stated otherwise, international flights, travel insurance, visas, vaccinations, tips, drinks, laundry, personal expenses, and optional activities are not included.
• Government fees, park fees, tax changes, fuel increases, exchange-rate changes, domestic flight changes, or supplier rate changes may affect the final price if they occur before full payment.
• Final payment deadlines are shown on your invoice or booking confirmation. Late payment may lead to cancellation by lodges, airlines, park authorities, or other suppliers.

3. Cancellations, Changes, and Refunds

Cancellation and refund rules depend on the timing of cancellation and the rules of each supplier, including lodges, camps, hotels, airlines, park authorities, permit offices, and activity providers.

• Cancellations must be sent to us in writing by email or WhatsApp.
• Some costs may be non-refundable, such as domestic flights, permits, selected peak-season accommodation, bank fees, and supplier deposits.
• Date changes, route changes, lodge changes, traveler-number changes, and rooming changes are subject to availability and may create extra costs.
• Refunds, where available, are processed after suppliers confirm returned funds or credits.

4. Passport, Visa, and Entry Requirements

Guests must hold valid travel documents for Tanzania and any transit countries. Tanzania Immigration guidance commonly requires passports to have at least six months validity and at least one unused visa page for visa endorsement.

• Many visitors can apply through the official Tanzania eVisa system, but nationality, passport type, and travel purpose can affect the process.
• Guests are responsible for obtaining visas, transit visas, permits, consent letters for minors, and any required travel documents before travel.
• Denied boarding or denied entry caused by missing documents is the guest's responsibility.

5. Health, Insurance, and Medical Evacuation

Tanzania safari travel can include remote national parks, long road transfers, bush airstrips, high-altitude areas, tropical climate, and wildlife environments. Comprehensive travel insurance is strongly recommended for every traveler.

• Insurance should cover medical treatment, emergency evacuation, trip cancellation, baggage loss, flight disruption, and safari activities.
• Guests should consult a qualified travel-health clinician about malaria prevention, routine vaccines, yellow fever rules, altitude concerns, and personal medication.
• Remote medical evacuation may be needed in areas such as Serengeti, Ruaha, Nyerere, Katavi, Mahale, and Kilimanjaro routes.

6. National Parks, Conservation Areas, and Wildlife Rules

Guests must follow rules from Tanzania National Parks, Ngorongoro Conservation Area, wildlife authorities, lodge rules, and guide instructions. These rules protect wildlife, habitats, local communities, and visitor safety.

• Do not feed wildlife, harass animals, remove natural items, litter, or leave vehicles where prohibited.
• Do not pressure guides to drive off approved roads, crowd animals, exceed speed limits, or break park regulations.
• Drones, professional filming, research activity, and some commercial photography may require special permission and permits.
• Wild animals are unpredictable. Always follow guide instructions during game drives, walking safaris, lodge stays, and transfers.

7. Itinerary Changes and Safari Conditions

Safari travel depends on weather, road conditions, wildlife movement, airline schedules, park authority decisions, lodge availability, and safety considerations. We may adjust routing, timing, activities, or accommodation where reasonably necessary.

• Wildlife sightings, migration movement, river crossings, weather, and road conditions cannot be guaranteed.
• Equivalent or upgraded accommodation may be offered if a listed lodge or camp becomes unavailable.
• Flight delays, road delays, medical issues, lost luggage, or events outside our control may require extra costs or revised arrangements.

8. Guest Responsibilities

Guests must provide accurate information and behave respectfully toward guides, staff, local communities, wildlife, and other travelers.

• Tell us early about dietary needs, allergies, mobility needs, medical conditions, pregnancy, children, special occasions, or luggage restrictions.
• Arrive on time for transfers, flights, game drives, and activities.
• Respect local culture, private property, conservation rules, and staff instructions.
• Guests may be responsible for costs caused by damage, unsafe conduct, missed flights, late arrivals, or rule violations.

9. Liability and Suppliers

We work with lodges, camps, hotels, airlines, transfer companies, park authorities, activity providers, and other tourism suppliers. These suppliers may operate under their own terms, safety procedures, and cancellation policies.

We are not responsible for losses caused by events outside our reasonable control, including severe weather, road closures, illness, government action, park closures, supplier failure, airline delays, strike action, civil disturbance, border restrictions, or force majeure events.

10. Complaints and Governing Law

If a problem occurs during your trip, please inform your guide or our office immediately so we can try to solve it while you are still traveling. Unreported issues are harder to investigate after departure.

These terms are prepared for tourism services arranged from Tanzania and are intended to be interpreted under the applicable laws and tourism practices of the United Republic of Tanzania, unless a written agreement states otherwise.