Privacy Policy

Privacy Commitment

We use your information to answer safari questions, prepare quotations, operate bookings, coordinate suppliers, improve service, and meet legal or safety obligations. We aim to handle personal information in line with good tourism practice and Tanzania's personal data protection principles.

1. Information We Collect

We may collect information you provide through website forms, WhatsApp, email, phone calls, social media, booking documents, or direct communication.

Contact details: name, email, WhatsApp number, phone number, country, and preferred contact method.
Travel details: travel dates, destinations, group size, ages of travelers, budget, lodge level, rooming, dietary needs, and activity preferences.
Booking details: passport names, flight details, accommodation choices, payment references, emergency contacts, and special requests when needed for a confirmed trip.
Health or accessibility details: allergies, mobility needs, medical limitations, or dietary restrictions that you choose to share for safe travel planning.
Website data: device information, pages viewed, browser type, approximate location from technical data, form submissions, and messages sent through the website.

2. How We Use Your Information

To respond to safari inquiries and prepare customized Tanzania travel proposals.
To reserve lodges, camps, hotels, domestic flights, transfers, park activities, guides, and other travel services.
To coordinate with suppliers about rooming, meals, special occasions, flight timing, accessibility, and guest safety.
To send invoices, booking confirmations, travel notes, pre-arrival information, and operational updates.
To support emergency response, medical evacuation coordination, lost property handling, and guest assistance.
To improve website content, customer service, itinerary design, and tourism operations.
To comply with legal, tax, accounting, immigration, conservation, safety, or regulatory requirements where applicable.

3. Sharing Information With Tourism Partners

Safari operations require trusted partners. We only share information that is reasonably necessary for the service being arranged.

Lodges, camps, hotels, restaurants, and activity providers.
Safari guides, transfer providers, domestic airlines, air charter operators, and ground handlers.
Park, conservation, permit, immigration, or government bodies where documentation is required.
Payment, accounting, email, website hosting, form submission, and database service providers.
Medical, evacuation, insurance, or emergency support providers where guest safety requires it.

We do not sell personal information.

4. Marketing and Newsletter Messages

If you request travel ideas, destination guides, safari inspiration, or updates from us, we may send occasional tourism messages. You can ask us to stop sending marketing messages at any time by contacting us by email or WhatsApp.

5. Cookies, Analytics, and Website Forms

Our website may use basic technical tools, form tools, hosting services, translation tools, and analytics-style information to operate the site, protect forms from abuse, understand page performance, and improve visitor experience.

Form submissions may be stored in our website database and also sent to our email.
Translation tools and third-party services may process technical data according to their own policies.
You can control cookies and some tracking technologies through your browser settings.

6. Keeping Information Safe

We use reasonable administrative and technical safeguards to protect personal information. However, no internet transmission, email, WhatsApp message, or online storage system is completely secure. Please avoid sending highly sensitive information unless it is necessary for your trip.

7. Retention

We keep information for as long as needed to respond to inquiries, manage bookings, support repeat travel, meet accounting or legal obligations, resolve disputes, and maintain business records. When information is no longer needed, we may delete, anonymize, or archive it securely.

8. Your Choices and Rights

You may contact us to ask for access, correction, update, deletion, or restriction of your personal information where applicable. We may need to retain certain booking, payment, tax, safety, or legal records even after a deletion request.

You can update inaccurate contact or booking information.
You can opt out of marketing messages.
You can ask how your information is used for safari planning or booking operations.

9. Children's Information

Family safari bookings may include information about children, such as names, ages, passport names, dietary needs, or rooming. This information should be provided by a parent, guardian, or authorized adult and is used only for travel planning and safety.

10. International Transfers

Some suppliers or service providers may be located outside your country. By requesting or booking travel services with us, you understand that information may be shared across borders where needed for tourism operations, reservations, communication, payment, or emergency support.

11. Contact Us

If you have a privacy question or want to update your information, contact Quest Serengeti Safaris:

Email: infoquestserengeti@gmail.com
WhatsApp: +255 755 245 838